My Dua Cloud Pillow

Returns and Shipping

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@witr.com.au.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@witr.com.au. After confirmation from us send your item to WITR, 110 Queen St Campbelltown NSW 2560., Australia.

Shipping

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* Store pickup available: Please come to our store to pick up your order. Address: 110 Queen St Campbelltown NSW 2560.

* For purchases over $69, we are offering free shipping Australia-wide. But there are a few exceptions. The following items/categories are exempted from free shipping because of their bulky size and weight.

• Zamzam Water
• Zaky Singing Toy

Despite our full commitment to our customers, in rare cases, it might take up to 48hr to process an order after receiving the payment. So, please wait for at least 48hr before contacting us about the shipment of your order.

To return your product, you should mail the product to WITR, 110 Queen St Campbelltown, NSW 2560, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

“This item will be transported to the buyer in compliance with Australia Post’s Dangerous and Prohibited Goods & Packaging policies and eBay’s Hazardous Materials policy.”